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Esenthel 2.0 Installer.exe crashing every time.
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Juggernaut Offline
Member

Post: #1
Esenthel 2.0 Installer.exe crashing every time.
Quote:Problem signature:
Problem Event Name: APPCRASH
Application Name: Esenthel 2.0 Installer.exe
Application Version: 1.0.0.0
Application Timestamp: 52241fea
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00038dc9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I am using Windows 7 64 bit. My Esenthel 2.0 installation path is -

C:\EsenthelEngineSDK_2.0

What am I doing wrong here ? I am using the latest installer dated -
9.4.2013

I did try running the installer in administrative mode. But it is still crashing
running after 1 - 2 minutes.

Please help me out. I am stuck.
09-04-2013 07:01 PM
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Esenthel Offline
Administrator

Post: #2
RE: Esenthel 2.0 Installer.exe crashing every time.
Hi,

I'm sorry you're experiencing this issue but I don't think it's Esenthel related.
"Fault Module Name: ntdll.dll"
I've found some information here http://pcsupport.about.com/od/fixtheprob...dlldll.htm
Hope this helps
09-04-2013 10:26 PM
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Juggernaut Offline
Member

Post: #3
RE: Esenthel 2.0 Installer.exe crashing every time.
Hello Esenthel,

Thank you for your reply. Windows update and hot-fixes was not able to resolve the issue.

I was wondering if you could provide us a zip archive package of the engine for straight forward download and extraction to the hard disk.

Thanks,
09-05-2013 01:53 AM
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aceio76 Offline
Silver Supporter

Post: #4
RE: Esenthel 2.0 Installer.exe crashing every time.
By any chance do you have another PC you can try this with?
09-05-2013 01:57 AM
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Esenthel Offline
Administrator

Post: #5
RE: Esenthel 2.0 Installer.exe crashing every time.
(09-05-2013 01:53 AM)Juggernaut Wrote:  I was wondering if you could provide us a zip archive package of the engine for straight forward download and extraction to the hard disk.
The installer exe is actually the same exe as the editor, so if it crashes then the editor will crash too (when having full installation).
I'm afraid you will need to solve the DLL crash somehow.
09-05-2013 03:04 AM
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